111vd Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 111vd ("the Platform", "we", "us", "our") governing your use of the 111vd website, mobile platform, and all associated services available at 111vd.app.

By creating an account, making a deposit, placing a bet, or otherwise accessing the platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you are accessing the platform on behalf of another person, you represent that you have the authority to bind that person to these Terms.

These Terms are effective as of the date of their most recent revision as stated in the version header above. 111vd reserves the right to amend these Terms at any time. Continued use of the platform after any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, each of which forms part of the overall agreement between you and 111vd.

2 Eligibility & Age Restriction

To be eligible to hold a 111vd account and use the platform's services, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age. Players must be 18 years or older to register, deposit, wager, or withdraw.
• You are accessing the platform from a jurisdiction in which online betting and casino gaming is not prohibited under applicable law.
• You are acting as an individual player for your own personal, recreational enjoyment, and not as a representative of any business, syndicate, or professional gambling operation.
• You are not a current employee, contractor, director, or immediate family member of an employee of 111vd or any of its affiliated companies, software providers, or payment partners.
• You have not previously been self-excluded from the platform or had an account closed for breach of these Terms.
• You are not subject to any court order, legal restriction, or self-exclusion arrangement that would prevent you from gambling online.

Age Verification

111vd reserves the right to request age verification documentation at any point during the account lifecycle — including at registration, before the first withdrawal, or at any subsequent time during normal account operation. Acceptable documents for age and identity verification include:

• National Identity Card (NID) — Bangladesh
• Valid passport (any nationality)
• Driving licence with photograph
• Birth certificate (supplementary document only)

Where age verification cannot be completed satisfactorily, or where there is a reasonable suspicion that the account holder is under 18, the account will be immediately suspended pending investigation. If the account holder is confirmed to be under 18, the account will be permanently closed and any funds held will be returned in accordance with our terms, subject to deduction of any bonus funds awarded.

3 Account Registration & Verification

One Account Per Player

Each player is permitted to hold exactly one account on the 111vd platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. 111vd uses automated detection systems to identify duplicate accounts. Where duplicate accounts are found, all but the original account will be closed and any balances held in duplicate accounts may be voided.

Accuracy of Registration Information

When registering an account, you are required to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, email address, and mobile phone number. You must update this information promptly if any of it changes. 111vd accepts no liability for failed communications, delayed withdrawals, or account access issues resulting from inaccurate registration information provided by the player.

Know Your Customer (KYC) Requirements

As part of our commitment to fraud prevention, anti-money laundering compliance, and responsible gaming, 111vd operates a Know Your Customer (KYC) verification process. The following verification steps may be required:

• Identity Verification: Government-issued photo ID (NID, passport, or driving licence).
• Address Verification: A utility bill, bank statement, or official document showing your name and residential address, dated within 90 days.
• Payment Method Verification: Confirmation that the payment method used for deposits (e.g., bKash account, Nagad account, bank account) is registered in your own name.
• Source of Funds: In certain circumstances, documentation may be requested to confirm the legitimate source of funds deposited on the platform.

KYC documentation must be submitted via the secure document upload facility in your account settings. 111vd will not request documents via email or live chat. All submitted documents are handled in accordance with our Privacy Policy. Withdrawal requests will not be processed until all required KYC documentation has been reviewed and approved.

Account Security

You are solely responsible for maintaining the security and confidentiality of your 111vd account credentials, including your username and password. You must not share your login details with any other person. 111vd will never ask for your password via any channel, including email, live chat, or phone. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately via live chat. 111vd accepts no liability for losses resulting from unauthorised account access where the breach was caused by the player's failure to maintain credential security.

4 Deposits, Withdrawals & Payments

Currency

All transactions on the 111vd platform are conducted in Bangladeshi Taka (BDT, symbol ৳). There are no currency conversion fees applicable to any standard deposit or withdrawal transaction. Your account balance is displayed in BDT at all times.

Accepted Payment Methods

111vd currently accepts the following deposit and withdrawal methods for players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (subject to card issuer approval)

All payment methods used must be registered in the name of the account holder. Third-party deposits — where funds are sent from a payment account belonging to a different person — are strictly prohibited and may result in account suspension and reversal of the deposit.

Deposit Limits & Processing Times

The minimum deposit amount via bKash, Nagad, Rocket, or Upay is ৳500. There is no maximum single deposit limit enforced by 111vd, though payment method providers may impose their own transaction limits. Deposits via mobile financial services are credited to your 111vd account balance instantly upon confirmation from the payment provider.

Withdrawal Processing

Withdrawal requests are subject to successful completion of KYC verification. Withdrawals to bKash and Nagad accounts are typically processed within 10 minutes during standard operating hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals may take between 1 and 3 business days depending on the receiving institution. The minimum withdrawal amount is ৳500. 111vd does not charge processing fees on legitimate withdrawals that comply with these Terms.

Withdrawal Restrictions

111vd reserves the right to delay or withhold withdrawal processing in the following circumstances:

• KYC verification has not been completed or documentation is under review.
• There is a reasonable suspicion of fraudulent activity, money laundering, or bonus abuse on the account.
• The withdrawal request relates to funds derived from a bonus that has not met the applicable wagering requirements.
• A responsible gaming self-exclusion or account restriction is active on the account.
• The account is subject to an active dispute or security investigation.

5 Betting & Casino Rules

Sports Betting

All sports bets placed on 111vd are subject to the individual market rules applicable to that sport and event type. In cricket betting, this includes specific rules relating to match abandonment, Duckworth-Lewis-Stern (DLS) method results, super overs, and player substitutions. Rules for each market are accessible within the relevant betting interface. 111vd reserves the right to void any bet where an obvious pricing error occurred, where the integrity of the event is in question, or where the outcome was determined by an event outside the scope of the market definition.

Live In-Play Betting

Live in-play markets on 111vd are offered with real-time odds that fluctuate based on live match data. Bets placed on suspended markets — for example, during a review or umpire decision period in cricket — may be voided at 111vd's discretion. 111vd accepts no responsibility for connectivity issues, platform latency, or incorrect bets placed by the player during live events.

Casino Games

All casino games available on 111vd — including live dealer tables from Evolution Gaming, Pragmatic Play Live, and Ezugi, and slot titles from NetEnt, Microgaming, and Pragmatic Play — are operated by their respective game providers. Game-specific rules, Return to Player (RTP) percentages, and volatility ratings are available within the game interface. The outcome of all casino games is determined by certified Random Number Generator (RNG) technology or by live dealing processes, and is not influenced by 111vd.

Bet Acceptance

111vd reserves the right to refuse any bet or to limit the maximum stake accepted from any player at any time and for any reason, including but not limited to: risk management considerations, suspected match-fixing or insider information, unusual betting patterns, or regulatory requirements. Acceptance of a bet is confirmed by a bet slip receipt with a unique reference number. Verbal or implied acceptance by support staff does not constitute a confirmed bet.

Errors & System Failures

In the event of a technical failure, communications error, or data feed error that results in the display of incorrect odds, incorrect market results, or incorrect account balances, 111vd reserves the right to correct the error and to void any transactions that were made as a result of the error. 111vd will not be liable for any losses — direct or indirect — arising from such technical errors.

6 Bonuses & Promotions

111vd offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free bet credits, and seasonal promotions tied to events such as BPL season, IPL, Eid, Pohela Boishakh, and Victory Day. Each promotion is governed by its own specific terms and conditions, which are published on the relevant promotional page. The following general rules apply to all 111vd bonuses unless explicitly stated otherwise in the individual promotion's terms:

• Bonuses are available to players who have completed account registration and, where required, KYC verification.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address unless the terms of the specific promotion explicitly state otherwise.
• Wagering requirements must be met in full before any winnings derived from bonus funds can be withdrawn. Wagering requirements are expressed as a multiplier of the bonus amount (e.g., 20x means the bonus amount must be wagered 20 times before withdrawal is permitted).
• Bonuses have a validity period. Any bonus funds and associated winnings not used within the stated validity period will be forfeited automatically.
• 111vd reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice, subject to honoring claims already made under the terms in effect at the time of the claim.
• Abuse of promotional offers — including but not limited to arbitrage betting using bonus funds, multi-accounting to claim bonuses multiple times, and coordinated bonus abuse with other players — will result in forfeiture of all bonus funds and may result in account suspension.

7 Responsible Gaming

111vd is committed to promoting responsible gambling practices and to protecting vulnerable players, including those under 18 and those who may be experiencing problem gambling. The following responsible gaming provisions apply to all 111vd accounts:

Player-Controlled Tools

All 111vd account holders have immediate access to the following responsible gaming tools from within their account settings panel, without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Reductions take effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period.
• Session Time Controls: Set a maximum session duration after which you will be automatically logged out. Combine with reality check notifications for additional self-awareness prompts during play.
• Self-Exclusion: Request a temporary exclusion (minimum 24 hours) or a permanent self-exclusion at any time. During exclusion, your account is locked and cannot be accessed. Temporary exclusions cannot be reversed before the specified end date.
• Reality Checks: Configure periodic on-screen notifications reminding you how long you have been playing in the current session.

Our Obligations

111vd staff are trained to recognise indicators of problem gambling and to respond appropriately. Where our support team identifies behaviour consistent with problem gambling — including extended uninterrupted play sessions, escalating deposit patterns, or distress expressed via support channels — we reserve the right to proactively apply temporary account restrictions and to recommend professional support resources.

For detailed guidance on responsible gaming tools, self-assessment resources, and external support organisations, please visit our dedicated Responsible Gaming page.

8 Prohibited Conduct

The following conduct is strictly prohibited on the 111vd platform. Engaging in any of the following activities may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where required by law:

• Registering or attempting to register more than one account on the platform.
• Providing false, inaccurate, or misleading information during registration or KYC processes.
• Using the platform if you are under 18 years of age, or knowingly allowing a person under 18 to use your account.
• Using a VPN, proxy, or other technology to disguise your true geographic location for the purpose of circumventing access restrictions.
• Engaging in or attempting to engage in money laundering, terrorist financing, or any other financial crime using the platform.
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage — including but not limited to game bugs, delayed data feeds, or cashier errors.
• Colluding with other players or third parties to gain an unfair advantage in any game or betting market.
• Using automated betting software, bots, scrapers, or any form of artificial intelligence to interact with the platform without explicit written permission from 111vd.
• Engaging in any form of bonus abuse, including creating multiple accounts to claim welcome bonuses multiple times.
• Attempting to gain access to another player's account or attempting to extract another player's personal data from the platform.
• Posting, transmitting, or facilitating any content that is defamatory, abusive, harassing, or otherwise harmful to other players or to 111vd staff.

9 Account Closure & Suspension

Voluntary Closure

You may request to close your 111vd account at any time by contacting our support team via live chat. Before processing a voluntary closure, we will verify your identity and confirm that there are no outstanding withdrawal requests or active bonus wagering requirements. Any remaining real-money balance at the time of closure will be returned to your registered payment method following completion of KYC verification.

Closure by 111vd

111vd reserves the right to suspend or permanently close any account at any time and without prior notice where it determines, at its sole discretion, that:

• The account holder has breached any provision of these Terms.
• The account has been used for prohibited conduct as described in Section 8.
• The account holder is found to be under 18 years of age.
• The account holder has provided false or misleading information.
• Continued operation of the account represents a risk management, fraud, or regulatory concern.

Where an account is closed due to breach of these Terms, 111vd reserves the right to forfeit any balance held in the account, including both deposited funds and bonus funds, where permitted by applicable law. 111vd will provide written notification of the closure via the email address registered to the account.

Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, or wagering activity). 111vd may apply an administrative fee to dormant accounts as disclosed in the account settings. Where a dormant account balance reaches zero as a result of administrative fees, the account will be closed. Players may reactivate a dormant account by logging in and contacting support if fees have been applied.

10 Limitation of Liability

To the maximum extent permitted by applicable law, 111vd's total liability to you for any claim arising from or related to your use of the platform shall not exceed the total amount you have deposited into your 111vd account in the 30-day period immediately preceding the event giving rise to the claim.

111vd shall not be liable for any of the following, whether arising in contract, tort, negligence, or otherwise:

• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Gambling losses incurred through normal use of the platform, including losses from sports betting, casino games, crash games, or slots.
• Platform downtime, technical failures, or connectivity issues caused by factors outside 111vd's direct control, including but not limited to internet service provider outages, mobile network disruptions, and third-party software failures.
• Losses arising from a player's failure to maintain the security of their account credentials.
• Acts of God, natural disasters, civil disturbance, government action, or other force majeure events.

Nothing in these Terms shall limit 111vd's liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded.

11 Amendments to These Terms

111vd reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via email to the address on file. The revised Terms will be published on this page with an updated version number and effective date. Minor amendments — including corrections to typographical errors or clarifications that do not materially affect player rights or obligations — may be made without individual notification.

Your continued use of the 111vd platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you should cease using the platform and request account closure as described in Section 9. It is your responsibility to review these Terms on a regular basis to ensure you remain informed of the current provisions.

12 Governing Law & Disputes

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the platform's operating jurisdiction. Nothing in this clause limits your statutory rights as a consumer under the laws of the jurisdiction in which you reside.

Dispute Resolution

If you have a complaint about any aspect of the 111vd platform — including account decisions, payment processing, bonus disputes, or game outcomes — you should first contact our support team via live chat. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. For complex disputes involving game integrity or payment discrepancies, resolution may take up to 30 calendar days.

If you remain unsatisfied with the outcome of a complaint after it has been reviewed by our support management team, you may escalate the matter in writing to our designated complaints address: [email protected]. Written escalations are reviewed by senior management and will receive a final position response within 14 business days.

Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and 111vd with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any nature.